Frequently Asked Questions

• What is GameHouse.com?
  Answer:

  GameHouse.com is one of the largest game sites on the web where you can select from over 900 high-quality, entertaining games from the top game developers. GameHouse is all about giving members a choice: whether it's money-saving membership options, PC or Mac platform, downloadable or online games, the choice is always yours.

• What is the relationship between RealArcade and GameHouse?
  Answer:

  RealArcade and GameHouse, two of the largest game sites on the web, are both part of the same parent company, RealNetworks, Inc., a publicly traded, digital entertainment company based in Seattle, Washington. In 2001, RealNetworks launched RealArcade.com, one of the first-ever--and most popular--online game sites. Then, in 2004, RealNetworks acquired GameHouse, the leading developer of downloadable games and also one of the web's largest game sites. Now, RealNetworks is going to take the best parts of RealArcade and GameHouse and bring them together to create a bigger and better site with more games and lower prices for everyone.

• What kind of games are available on GameHouse?
  Answer:

  On GameHouse.com, you'll find the latest game releases from the top game developers, including the Little Shop series, SCRABBLE®, Plants vs. Zombies, Monopoly®, Delicious, Sally's Spa, Marooned, Mystery P.I., and more. Choose from a catalog of over 900 high-quality, entertaining downloadable and online games, for both PC and Mac, in all of your favorite categories, including hidden object, puzzle, time management, action, match 3, kids, classic games, and more.

• Can I play my RealArcade games on the new combined site?
  Answer:

  Yes. When RealArcade and GameHouse join together, we will automatically transfer your purchased games to the combined site for you, so you can start playing right away.

• Will all of my game credits roll over to the new site?
  Answer:

  Yes. When RealArcade and GameHouse join together, we will automatically transfer your RealArcade account, including all of your game credits and purchased download games, to the new combined site so you can use any available game credits right away.

• Will my GamePass membership price change?
  Answer:

  No, your price will not change at all. In fact, you'll get more benefits for your same price: When you complete your account confirmation, all active GamePass members will get TWO free game credits every month (double your current credits!) for your same low price. There is absolutely no additional cost to you. This is simply our way to welcome you to the new combined site.

  Not a GamePass member yet? No worries. If you join GamePass now, you will qualify for this special welcome offer also. To join, go to: www.realarcade.com/gamepass

• What new features does the combined site offer?
  Answer:

  At the new site you'll get the great games you love on RealArcade, plus these new features and more:

  • Free game every day: Enjoy a free, full-version downloadable game, every day.
  • More games: Discover over 900 high-quality, entertaining games.
  • Game reviews: Share your opinions, plus check out what other players are saying.
  • Mac platform: Select from an extensive catalog of game titles for both Mac and PC.
  • Improved search: Find the games you're looking for faster and easier.

   

• How will GamePass work on the new site?
  Answer:

  Your GamePass will work almost exactly the same way at the new combined site as it currently works on RealArcade, with these added benefits:

  • More free games: You'll now get two free game credits every month (double your credits) for your same low monthly price.
  • Bigger discounts: You may buy unlimited additional games for only $6.99 each--65% off the retail price.

  Each GamePass free game credit will continue to work similar to a coupon. After you select a game and click the Buy Now button, you will have the option during checkout to use a GamePass credit to get your game for free, or to apply other discounts. We hope you'll get twice the enjoyment from your GamePass membership.

• Is my personal and account information safe?
  Answer:

  Absolutely. All of your personal account data will remain 100% secure and protected. (See our privacy policy for details.) In addition, your RealArcade account, including all of your purchased download games and GamePass credits, will be safely transferred to the new combined site so you can start playing your games right away.

• What if I have both a RealArcade account and a GameHouse account?
  Answer:

  If you have both a RealArcade and GameHouse account that use the same email address, the first time you sign in to the new site, you'll be asked to sign in to both accounts. We'll then combine your accounts into one account. You'll then use your GameHouse password to sign from that point forward.

• Can I go back to RealArcade after it joins with GameHouse?
  Answer:

  When RealArcade and GameHouse join together, there will be one new combined site at GameHouse.com that will bring you all the best features of both sites. When you go to RealArcade.com after the sites join, you will be redirected automatically to the new combined site at GameHouse.com. Your RealArcade account, including your purchased download games and GamePass credits, will be safely transferred, so you can start playing immediately.

• How can I contact RealArcade for more information?
  Answer:

  If your question was not answered above, feel free to contact RealArcade Customer Support.